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GENERAL CONDITIONS OF USE

1 | Preamble

The present general conditions of use are agreed between MBA - Marketing e Brindes, Lda., headquartered at Rua Vilar do Senhor 493, 4455-213 Lavra, with NIF 502 64 0421, Registered Capital of € 500,000, registered at CRC do Porto hereinafter referred to as "MBA" and any person, hereinafter referred to as "user", who browses or makes a budget through this website or any of the MBA's website, such as www.nobrinde.com, www.nobrinde.pt among other domains and subdomains such as other domain terminations and other MBA websites.

Social designation: MBA - Marketing e Brindes, Lda.

 

2 | Subject matter and scope

The navigation and use of this website is governed by these general conditions of use to the exclusion of any conditions previously available on the website or by prior agreement, expressed and in writing. The prices shown on the website are indicative only and do not constitute a contractual offer. No sales are made through this website, only budget requests that are not binding.

The MBA reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, conditions of use, among other information on the website, without the need for any prior notice, You should re-read them each time you visit this website.

The user must carefully read the conditions and policies present on this website and should not access, browse, use or register without agreeing with all the conditions and information that we make available.

Navigation on this website, as well as the submission of forms or requests for quotes, implies acceptance by the user of these General Conditions of Use as well as the information and conditions in Privacy Policy and Cookies Policy.

 

3 | Terms of Use

The user undertakes to use this website in compliance with the provisions of applicable law, refraining from using the website for activities contrary to law, morality and good manners, or rights and interests of third parties.

The website may have links to other websites which may contain useful information for the user. These general conditions will not apply to a third party web site. As such, if you visit another website, redirected from our website, you should read the conditions of use, privacy policy, and other information on the website that you visit.

 

4 | Product Information

The photographs illustrating the products are merely illustrative, do not enter the contractual field and do not replace any commitment on the part of the MBA. The reproduction of the colors of the products is the closest to reality. On the other hand, with regard to the datasheets and product descriptions of our partners or suppliers, MBA declines all responsibility as to the validity of its content.

Some products may have incorrect specifications or price, which is why the MBA checks the prices whenever it processes budgets and sends the rectified budget for approval by the user, the order becomes effective upon written confirmation by the user.

You should check the details of the product you want to budget if stock exists for budgeting. The existence of the product in stock is only ensured after the MBA receives the request for quotation and confirms with the supplier the existence of stock.

To have in consideration:

› The budget will be canceled if payment is not made within 30 (thirty) working days;

› Budgets made during the weekend and public holidays (national and local) will only be processed on the following business day.


If you want to see or test our products, please contact us to confirm availability in our showroom in Lavra or Parque das Nações.

 

5 | Price Information

The prices indicated on the website are merely indicative and do not constitute a contractual offer, are presented in Euros and the currency automatically changes through the country of the user.

The price per unit of each type of product without VAT is shown, in addition to the VAT rate in force by law; the price per unit of each type of product with VAT included (excluding products with price subject to consultation).

In the case of sales to companies based in other countries, for more information send us an email or contact your manager.

Prices, images and specifications of products and services are subject to change without notice.

The MBA declines any responsibility for any errors of publication or spelling on the website. In the treatment of your budget and order any price error that may be appearing on the website due to technical anomalies will be detected and the user will be duly contacted and informed. If the price of the product or service presented on the website is actually lower, the difference is returned. If the price is higher the user can accept or cancel the budget and order.

 

6 | Availability of Products and Services

In case of a stock breakdown of the budgeted item, the user will be advised of the estimated time of delivery, and the order will only be continued after the consent given by the user.

In the event of non-availability, the MBA may provide a good or provide a service to the consumer of equivalent quality and price, provided that such possibility has been provided prior to the execution of the order or in the order itself, in a clear and understandable manner.

In case of absolute unavailability or discontinuance (no longer being manufactured) of the ordered product, the user will be advised in order to enable its replacement by another product and the order will only continue after user consent. As there is usually a price difference, you should choose an item of approximate value, if the value is higher we will have to wait for the transfer of that difference.

In case of absolute unavailability or discontinuation and if you do not want to substitute another product, you can request a refund of the amount paid for the unavailable product.

The articles available on the website have limited stock so they may be unavailable without prior notice.

 

7 | How to make Budgets?

When browsing the online catalog, you can place budget requests by entering your contact information in the case of a quick budget request (only 1 product) or making a complete budget request (possibility to budget 1 or several products ), add the products you want to the shopping cart and enter your account information (you need to register on the website). You can also change the quantity you want to purchase, recalculate the total value or add the product to your list of recommended (registered users) for later viewing or budgeting. You should follow all steps of the budget so that it can be finalized successfully.

If you are not a registered user, click here to create your account.

To make a budget, we have at your disposal three ways:
› Internet site 24/24h e 7/7 days
› Telephone +351 22 99 82 500
› E-mail info@nobrinde.com

When you finalize a quote, you will receive the information regarding the order by email, you can consult all the budgets in your personnel area and a notification is sent to your manager who will follow up with you to see if you want to place an order. If the data is not correct, you can request that it be changed and rectified using the specifications you want, which are not implied in the budget, from 1-color printing, 2-color printing, 4-color printing, among other forms of customization.

Orders are made after budgets have been approved by the user through distance communication techniques, using any means which, without the physical and simultaneous presence of the supplier and the consumer, can be used with a view to concluding the contract between those parties.

 

8 | Reserved Area

Any user can register on our website to gain access to their reserved area where they can access and change their data, make and consult budgets history and create a list of favorites.

If the user forgets the password that he uses to log in, he may request a new password to be sent to his e-mail address. To do so, click here and you will receive a notification with a new password that you must change at the first access to your reserved area.

 

9 | Budgets through the Simulator

Four-color printing included

In products with a delivery time of less than 30 days: in Têxtil products a print (digital transfer) up to A7 is included, in glass, ceramic and porcelain products a pad printing or UV printing is included (without resistance to washes in the washing machine and abrasive detergents, to obtain a strong print, decal printing is required - price on request) and on other products a print up to 2x2 CM. You can do the simulation online but in any case you will receive a budget with the correct value after receiving the final artwork.

Full-color printing: Print value included with in-house products. Range of products available here.

Products with a delivery time equal to or greater than 30 days have a minimum order quantity and it is not possible to order only one unit and the printout may not be included (depending on the item).

The value for shipping is free for orders of € 150 + VAT (€ 184,5 VAT inc.) With delivery in Continental Portugal. The use and conditions of the simulator require prepayment by bank transfer to one of our bank accounts.

If you have any questions, please contact one of our commercials or your commercial manager.

 

10 | Payment methods

For your convenience, we provide several payment options. You can make the payment of your order in a secure way through ATM, VISA / MasterCard, Bank Transfer or Meo Wallet Balance. See here all the details and go to www.nobrinde.com/pagamentos to make the payment of your order.

The MBA authorizes MEO Wallet to intermediate payments made by the user.

 

11 | Delivery of Orders

All orders are delivered to the address indicated by the user. Orders are delivered through a transportation company hired by the MBA or you can collect the order at the MBA Headquarters.

With delivery through a carrier it is possible to track your orders through the Internet. The guarantee of sending the orders will only be assured upon and after confirmation of payment, regardless of the form of payment.

Once you receive the confirmation by email of the shipment of your order this should be delivered up to 48h (Continental Portugal). If this is not the case, you should immediately contact our support services. Carrier deliveries are only made at addresses where there is a guarantee that someone will be able to receive the order, otherwise it will be returned at the user's cost. Orders will only be shipped after confirmation of payment.

The MBA can not be held liable in any way for any damages, direct or indirect, arising from delays in deliveries or for the unavailability of the ordered product.

 

12 | Transport

The user, when awarding a budget, and if the products are in stock, they will be sent after payment to the address provided in the registration, by email or telephone, and will indicate the expected delivery time and shipping cost (if applicable).

For orders lower than € 150 + VAT (€ 184,5 VAT included), and for Continental Portugal, delivery charges are charged to the user, and in the case of orders over € 150 + VAT (€ 184, 5 VAT included), the cost of delivery to mainland Portugal is free. This rule does not apply to resale or to the Islands (Azores and Madeira), always having associated delivery cost.

For delivery of orders in the Islands and in other countries, the shipping costs are subject to consultation, are calculated before the formal award, and will be analyzed case by case depending on their weight, volume and destination. For deliveries in other countries the user may be subject to the collection of customs duties in force in the country.

Continental Portugal:

› Orders up to € 150 + VAT (€ 184,5 VAT included) has an addition of € 10 + VAT (€ 12.3 VAT included);

› Orders sent to the collection have the addition of € 10 + VAT (€ 12.3 VAT included).

Islands (Azores and Madeira):

› Price and transit time will be indicated for each case;

› The charge is higher than the normal delivery cost.

Resale and Orders for Other Countries:

› The resale and delivery in other countries has the added value of the transport of the merchandise regardless of the value of the order;

› Price and transit time will be indicated for each case.

 

13 | Billing

The invoice is issued and printed on letterhead paper when the order is completed and delivered with the order. You can choose whether you want invoice or simplified invoice.

 

14 | Claims

You can submit your complaint to the MBA by mail (to the abovementioned address) or by e-mail apoiocliente@nobrinde.com.

 

15 | Returns and Termination of Contract

Our return policy permits that if for any reason you are not satisfied with your purchase, product defect or non-compliance with the purchase, you may return the product to us without undue use, provided it has not been used and if present in its original condition, in this case without any kind of personalization. Under the terms of Decree-Law no. 24/2014 of February 14, applicable to distance contracts, the user has the right to freely resolve a new contract, without indicating a reason, within a period of 14 days from the day the conclusion of the contract (in the case of services) or the day the user ordered the order.

Under the terms of Decree-Law no. 24/2014 of February 14, there are exceptions to the right of free resolution:
"1 - Unless otherwise agreed by the parties, the consumer can not freely resolve the contracts of:
(...)
"(c) the supply of goods made in accordance with consumer specifications or manifestly personalized;
(...)
"(i) its implementation begins with the express prior consent of the consumer;
(ii) the consumer recognizes that his consent entails the loss of the right of free resolution; "

In this way, any good produced according to the specifications of the consumer, ie products customized or made according to the specifications of the consumer, is excluded from the right of withdrawal of the contract. In the case of personalized products, which for some reason are not satisfied, should send an email to apoiocliente@nobrinde.com, so that the complaint is analyzed and properly treated.

You must return the products within 14 (fourteen) days from the date you informed the MBA of the decision to terminate the contract and you must bear the direct costs of returning the goods. These costs are variable, depending on the weight and volume of the order as the address of the shipper, it can be estimated from € 10 to € 150.

The user can download, fill and send, through his e-mail or the post office, the sample form that we make available below.

How to terminate the contract:
1) Click here to download the free resolution form template (in Portuguese);

2) Fill in all the requested data, delete what does not matter and sign the document;

3) Send the request:

› by email to apoiocliente@nobrinde.com or

› via the post office, with a registered letter to MBA - Marketing e Brindes, Lda, Rua Vilar do Senhor 493, 4455-213 Lavra.

 

Alternatively, please contact us by email at apoiocliente@nobrinde.com or by phone +351 229 982 500, during working days, from 9:00 a.m. to 1:00 p.m. and from 2:30 p.m. to 6:30 p.m.

 

16 | Warranty

The products marketed by MBA are covered by the legal guarantee scheme, excluding personalized products.

In the case of a defective product, a manufacturing defect or anomalies caused by transport damage, you must send an e-mail to the company within 15 days after receipt of the products and without any use of them with the You can also attach photographs to illustrate the malfunction or damage.

The product will be promptly replaced or the purchase value refunded within a maximum of 30 days from the date of acquaintance. Products that include software must be returned with the packaging not tampered.

 

17 | Responsibility

The MBA is not liable for damages arising from any computer viruses or other situations that prevent the access and correct functioning of the navigation and the functionalities of the website and services available in it.

The MBA declines any liability in case of violation of the legislation of the country where the order is delivered, the user must verify the conditions of importation and use of the products that he wants to order.

 

18 | Applicable Legislation

The present general conditions, information on this website and all contracts that may be concluded under it are governed by Portuguese law.

 

19 | RAL - Resolução Alternativa de Litígios (Alternative Dispute Resolution)

According to Law no. 144/2015 we inform you that, in the event of a dispute, the consumer may use an Alternative Dispute Resolution (RAL):

rede-caccdc

Rua Damião de Gois, 31 – Loja 6
4050-225 Porto
Telf.:225 508 349 / 225 029 791 / Fax: 225 026 109
E-mail: cicap@cicap.pt / Web: www.cicap.pt

The consumer may also use a "online dispute resolution" system (RLL), the ODR (“online dispute resolution”), platform, which has the power to resolve disputes relating to contractual obligations arising from sales contracts or online services .

More information at Portal do Consumidor www.consumidor.pt.

 

Data last updated: This information was last updated on January 2, 2018.